Below, you’ll find answers to some of the most common questions we get from property owners. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to chat about your specific needs and how we can help.
How do I get started with Urban City?
Getting started is easy! Simply reach out to us to discuss your property and needs. We’ll walk you through the process and set up everything to ensure a smooth partnership. From there, we take care of the details.
How will you find tenants for my property?
We use a mix of online marketing, social media, and our extensive network to attract qualified tenants. We handle everything from showings to screenings to make sure we find the right fit for your property.
What types of properties do you manage?
We manage a variety of properties, including single-family homes, multi-family units, and commercial space. Whether you own one property or multiple, we’ve got the expertise to keep things running smoothly.
How do you screen tenants?
We take tenant screening seriously. Our process includes background checks, credit history, rental references, and employment verification to ensure we place reliable tenants who will care for your property.
What is included in your property management services?
Our services cover everything from tenant placement, rent collection, and property inspections to handling repairs, maintenance, and legal compliance. We take the hassle out of property management so you can focus on what matters.
How do I get paid for the rent?
We collect rent on your behalf and disburse payments to you on a regular schedule. You’ll receive detailed monthly statements outlining rent collected, expenses, and any maintenance or management fees. Payments will be made via direct deposit.
What happens if a tenant doesn’t pay rent on time?
If a tenant is late on rent, we handle the communication and enforcement of your lease terms. Late fees are applied, and we follow up with tenants to ensure payment is made. If necessary, we can also begin the eviction process in accordance with local laws.
What maintenance services do you offer?
We handle both routine and emergency maintenance. Our team conducts regular property inspections, and we have a network of trusted contractors for repairs. You’ll be kept informed of any significant issues and costs. Learn more specifically about maintenance.
How do I know my property is being taken care of?
We provide regular property inspections to ensure everything is in good shape. You’ll also receive updates and reports about your property’s condition, as well as any actions taken for repairs or improvements.
Can I still make decisions about my property?
Absolutely! While we manage the day-to-day, you’ll always have final say on big decisions. We believe in keeping an open line of communication, so we make sure you’re always in the loop.
What happens if I want to sell my property?
If you decide to sell, we can help with the transition. We’ll work with you to handle the logistics and ensure your tenants are properly informed and their rights are respected during the sale process. If you do not have an existing agent you already work with, we’d love to chat with you about our real estate services as well!
How are property management fees structured?
Our fee is competitive and transparent. We charge a flat management fee based on the monthly rent. That’s it.
Can I remove my property from management if I’m not satisfied?
We strive to make sure you’re always happy with our services. If you ever feel the need to part ways, we have a straightforward exit process in place. Just give us a heads-up, and we’ll take care of the rest.
What happens if there’s an emergency at my property?
We’re available 24/7 for emergencies, and we’ll handle any urgent situations promptly. You’ll be notified of the situation, and we’ll make sure repairs are carried out as needed.
How will you handle legal compliance and regulations?
We stay on top of local, state, and federal regulations to ensure your property is in full compliance with the law. This includes things like fair housing rules, safety standards, and eviction laws. You can rest easy knowing we’ve got it covered.